Amazon is
inquiring sellers for invoices from their sellers more frequently than ever.
These
invoice requests can be triggered by a complete range of complaints around
quality, genuineness, and condition. Amazon will even ask for invoices before
an item has made its initial sale if their algorithms choose that complaints
are possible to come in the future.
What is
the reason for this happening? Amazon desires to protect the honesty of the
marketplace, and prevent growing consumer fears of counterfeit products being
sold on the site. They require to know it’s new, it’s protected, and you bought
it from an authentic seller. It’s that simple.
When Amazon gets your invoices,
they don’t just take a quick look then file them away. They actually do confirm
them. They’ll make phone calls; send emails, ensure websites and much. Real
invoices can be rejected if they don’t meet Amazon’s standards/Principles.
Here’s
how to make clear that your invoices pass the confirmation process.
When does Amazon ask for supplier invoices?
Invoice
requests can be caused by consumers or brands filing fake product complaints
against you, but Amazon will also request invoices when there are:
1.Complaints
associated with item Quality.
2.Complaints about genuineness.
3.
Product condition dilemmas, such as “used sold as new”
4.Items that are “not as described”.
5. Anxiety about item security.
Amazon also tries to confirm product genuineness much earlier
in the seller vetting process. Now they often ask for invoices and supply chain
evidence before an item sells. Surely, there haven’t been any complaints in
these circumstances, but Amazon’s automated tools have flagged the listing for
verification upfront.
This is an insistent new move and a frightening moment for
drop shippers on Amazon because they won’t have an invoice until they truly
make a sale.
How can I notify if Amazon will accept my
invoices?
Don’t give examiners the possibility to reject your invoices,
or doubt the genuineness of the sellers providing them.
Look for gaps and uncertain info that will make examiners
scratch their head trying to figure things out. Poor supply chain documentation
could mean more than a listing block. If your account remarks show a similar
issue in the past, your complete selling account could be a risk.
It is fine to have all the documents at hand, and up to
scratch before Amazon ask for them. If you have an authenticity letter on your
seller’s letterhead ready as well, that’s ideal.
1. Dated within the last 365 days
Keep track of when you bought your supply. If you
have what Amazon thinks to be ‘’aging inventory’’ sitting in FBA. You need to
remove it before it hits the one year mark.
Invoices, more than a year old are not
acceptable, documentation for ‘’Inauthentic’’ complaints, so having inventory
older than that is a risk. For one ASIN, it probably won’t take out your
complete account. But if it keeps occurring, finally Amazon will review you for
a full account suspension.
2. Authentic & Genuine Quality
Can your Invoices be read without complexity?
Will investigators see imperfect PDFs that were scanned wrongly or blurred
photos you took with your phone?
Invoices must look skillful so that an
investigator can find all the required info. Especially, make clear that the
logo isn’t blurry and the colors match what’s on the supplier or brand website.
Logos that look pixilated, or in the incorrect place, or like they’ve been
altered or moved will trigger concerns that you’ve photoshopped the document.
Likewise, make sure that lines intersect suitably
and it doesn’t look as though someone has re-edited any text or numbers. The
last thing you desire is for Amazon to think that you are faking invoices.
3. Never handwritten
Never send Amazon a handwritten invoice, period.
If your seller sends you anything handwritten,
that won’t pass meet for your Amazon account. Get a new seller, or notify your
old supplier that they need to enter up invoices. Old-fashioned invoices just
won’t cut it anymore.
4. Connected to their website
Your supplier must now include a link to their
website on their invoices.
Amazon’s Product Quality teams did not continue
upon this as recently as 2017, but now they really want the URL there. It helps
avoid the dreaded “cannot verify supplier” email if you have the link readily
accessible.
5. All addresses match
accurately
Make verification twice that your address on the
invoices correctly matches your address in Seller Central. Amazon loves to
reject invoices if there’s an old or different address for you on there, so
constantly keep it updated with Amazon and your suppliers.
Supplier addresses must also match what
investigators find online in their own searches, or they will reject the
invoice as “unverifiable.”
6. A professional website
Make clear your seller has a skilled looking
website and nothing that is “under construction” or redirected to a general
landing page. Investigators need to be able to run down all the info on where
you source your goods.
Sellers with no website at all must be removed
from your supply chain. Amazon frequently sends messages that your seller is
“non-verifiable” if they can’t find an online presence.
Any official business without a website won’t be
considered authentic by Amazon.
7. Quantities should match your sales
The Quantities on your invoices need to match or
exceed your sales on Amazon.
If your sales volume exceeds the number of units
exposed on your invoices, Amazon will reject them and forbid future listings
for that ASIN. Be on the secure side and make clear you offer enough invoices
for at least 90 days’ worth of sales
Will Amazon try to contact my sellers directly?
Certainly, Yes. Amazon investigators will make phone calls and
guarantee online for clear proof that your sellers are legal. They may email as
well, but for the most part, they’ll pick up a phone and attempt to talk to
your suppliers.
This means you want to give Amazon your seller direct-dial phone
numbers whenever possible. Make it easy for investigators by providing correct
contact information for the representatives you work with at the brands,
manufacturers, or suppliers. If Amazon hits a barrier when they attempt to
speak to them, they might give up.
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