Inauthentic Deactivation & Invoices for Amazon Sellers



















What Amazon sellers require to have on their invoices, both before they submit and after?
An inauthentic suspension is the #1 cause for an account getting suspended and the #1 cause for a seller to lose a listing (ASIN) or a group of ASINs.
Amazon is not essentially accusing you of selling an inauthentic product. It’s a sourcing issue. Amazon wants to notice and learn where you obtained your products from. The best-case situation is tracing back to your distributor who can go all the way back to the producer. But if it is a vital inauthentic deactivation, all you require to do is gather your invoices & receipts and show where you bought it from, to show that they are most likely authentic products.

Amazon will inform you and you can study online that you are allowed to redact information. I extremely recommend that you don’t redact anything.

What Amazon sellers require to have on their invoices, both before they submit and after?

The top piece of the invoice:

1.The name on your invoice. It must be a similar name as your Amazon account if possible.
2. Your address on your invoice must also match the address on your Amazon account. This demonstrates that it is 1 business and it was really going to you. Amazon has learned over the last 20 years that people resource and ship to different addresses, and if you get hit with an inauthentic deactivation, you want to be able to demonstrate that the invoice was made to you.
3. A similar thing goes with your phone number and the website. Everything must match.
4. Amazon also wants to notice the same email address. The email address that you have on your invoice must be the same email address that you have on your Amazon sellers’ account.

The next section of the invoice:

Generally, a chart or graph that indicates the quantity, price, and description of the product

The quantity of the invoice must match somewhere close to what you are selling on Amazon. Another time, you are trying to show Amazon that these were bought from a reputable seller, a reputable distributor, to be sold on Amazon. It doesn’t have to be identical, but these quantities must match up.

When it comes to the description of the product, you want that description to be as detailed as feasible. You desire to have the SKU on there, the UPC code, description, name of the product, size, if they are a different version (male vs. female for clothing), different colored products.

The line generally to the right of the invoice is how you are paying per unit. Amazon declares you can react. I highly advise that you don’t. Throughout the arbitration, we have seen that Amazon looks for any cause to discredit your invoices once you are in this loop. The price of a unit must be in the realm of reality. It mustn’t be too cheap or too expensive. If there are mathematical errors, it’s an indication to Amazon that your invoice might be false.

The fonts on the invoices must match all. If the fonts don’t match, this is an indicator to Amazon that the invoice might not be genuine. You also want to make sure that the dates of your invoices are correct.
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