Amazon may close your seller account
for one of three causes: scoring poorly on Amazon's performance metrics,
violating its selling policies or selling something it restricts or prohibits.
It is also feasible that Amazon may close your account in error. Whatever the cause,
you can use Amazon's appeal process to try to have your selling privileges
reinstated. If your account has been terminated completely, you will have to
contact Amazon straightly.
A simple method to reopen Closed
Amazon Account:
Follow the mentioned below steps to reopen Closed Amazon Account easily:
1.Sign
in to your seller account.
2. Choose the "Performance"
tab and tap on "Performance Notifications."
3. Choose the notice you received. It
must include one or more specific reasons that your account has been closed.
4. Study the documentation associated
with the problem cited in your notice at Amazon's website (see Resources). Amazon
has specific, measurable standards it uses to measure your Customer Metrics
score. Amazon moreover posts its seller policies.
5. Review your seller history for
particular transactions that may have activated Amazon's decision about your
account. Look for extenuating situations you can use in your appeal. If you
were, for instance, cited for late deliveries, perhaps there's an email record
showing a customer provided an incorrect address and it took time to sort out
the issue. If, for example, you were mentioned for poor feedback, maybe you can
document a dozen transactions for which no feedback was left, but which you can
show you filled satisfactorily. Amazon's automated algorithms flagged your
seller account because of a trend, not a single transaction, but these are
instances of what you can look for.
The Plan of Action
1. Review
Amazon's examples for the Plan of Action you'll require to submit as part of
your appeal (see Resources).
2. Start
your Plan of Action with an acknowledgment of the problem. Illustrate that you
know which performance measure you have not met or which policy you have
violated. This is not an admittance of fault, but recognition that you and
Amazon has a disagreement to resolve. Be objective and oppose any temptation
to apologize or offer excuses.
3. Summarize the steps you intend to
take. For instance, if you were not able to fill an unexpectedly large number of
orders because you ran out of inventory, inform Amazon about the new sellers
you've contacted. If you were late answering customer emails because you
were away from your office too much, inform Amazon about the new mobile device
you've got that will keep you more in touch with your customers.
4. Document any justifying
situations. For instance, perhaps Amazon thinks you're selling a banned
product, but a close look at your product description and Amazon's policy can
reveal that you're not in violation. Do list all applicable details and quotes
from Amazon's documentation where suitable. Do not accept an "I'm right,
you're wrong." tone.
5. Now take a break. Put your Plan of
Action away and see at it again tomorrow. Double-check your facts then and make
confirm you've included all your proof. Doing this well is more significant
than doing it promptly.
File Your Appeal
- Sign in to the seller Account.
- Choose the "Performance" tab and tap on "Performance Notifications."
- Choose the notice you obtained. Tap "Appeal," and then "Appeal decision."
- Now enter your Plan of Action into the relevant form. Comprise your phone number in case Amazon wishes to contact you.
- Choose "Submit an appeal." You must hear from Amazon by email within 48 hours.
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