You opened your email and BAM! You
notice it. It’s an Amazon Suspension notice. What to do
now?
After taking a few deep breaths and
some soul-searching, it’s time to create a Plan of Action. You can write it in
your own plan or get help from licensed experts who specialize in helping
suspended/deactivated Amazon sellers. In either case, you require some core
information in every Plan of Action.
Simple steps to make a plan of
Action for Reinstatement to Amazon:
Have a look at the steps mentioned
below:
1. First of all, analyze
the reason for the suspension that Amazon provided to you. Check your
business and come up with “root causes” of the difficulty. There should be
something that you can do better that would have prohibited the problem. If you
arrive at this understanding and converse it to Amazon you will impress upon
them that you know and follow one of their core leadership principles: Take
liability for the problem.
2. Recognize what you have already
done to cure the complaint. You may have given the customer a refund,
deliver them another unit, or made the customer glad in another way. It is
significant to make all customers glad, even the extremely bad ones. It is
better to lose money on one customer than to lose a complete day or week of
sales revenue.
3. Clarify to Amazon the systematic
changes you have made. Guarantee them that your business has changed
its method of operations so that Amazon will not obtain complaints, problems,
or customer concerns in the future.
4. Guarantee that you actually
draft a Plan of Action and fill in each of the spaces in the appeal form.
5.Analysis of your words. Consider
that your Plan of Action (appeal) is nothing more than an exercise in
convincing writing. You are trying to convince the person studying your Plan of Action to Reinstate your
account.
6. Draft your appeal to fit the
audience. In the past, Amazon deactivation
case reviewers were mostly based in the United States & Canada. Now, the
vast majority of Amazon deactivation appeals are read in India. That means that
when you’re making your appeal letter, you require to consider the person
reading it. Try to keep away from using U.S.-based analogies. For example, they
may not understand it if you make a reference to NFL football — that’s a sport
only played in the United States. Be conscious though that Plans of Action are
also currently being read in Ireland and Costa Rica.
7. Keep your Plan of Action short
and brief. Use bullet points so that the reader, no matter where they are
situated, can promptly and without difficulty understand the root cause
of the problem, the instant solution that you provided, and how you will
avoid the same problem from recurring.
0 Comments