How to Ask?
When you ask Amazon Seller Support
representatives for assistance, do you suffer like they’re not really listening
to you? Like you’re not really getting through to them with your queries or
that they brush you off with superficial or too short of an answer?
It could be in how
you’re inquiring.
Here’s what you require
to do to make sure you get your point across and to make sure that you get the response you want.
Begin in the Right Place
If you want to contact
Amazon Seller Support to inquire a question, the easiest method to do it is by
email, from the Help & Contact Us via Email section of your seller account.
Choose the right
category and the correct sub-topics to guarantee that your first question goes
to the correct person.
If you can’t locate what
you’re looking for, don’t forget that there’s a choice for others. Don’t just
select a topic at random!
Be Alert
After you select the
correct category to write your question in, make sure you stay on the topic once
you begin writing! Otherwise, the Amazon representative taking over your case
may redirect you to a different department, which might keep you waiting for a
response.
If you have numerous
questions about different topics, open two cases. Don’t mix them. The more
focused and pointed your query is, the more possibility that you will get a
fast accurate answer.
Stay Patient
Don’t lose your control.
Occasionally questions that are more technical can need input from an expert.
Memorize that you’d rather get the correct answer, even if it takes a little
bit longer. An immediate answer isn’t worth anything if it isn’t the correct
answer.
Certainly, you’d like to
get your question answered as promptly as possible but in our experience,
technical questions take the longest to get an answer.
Thus stay cool and wait
for the correct person to get back to you with the correct answer.
A Winning Formula
- Logically structure your emails and be as clear as probable.
- Inquire the question you require an answer to.
- Offer context for the issue you’re writing in about.
- Give your interpretation of the situation if you consider it is useful. “Is my interpretation right? Why or why not?” is an excellent way to get a clear answer. Avoid vaguely, open-ended questions that are open to interpretation.
How to respond?
Have you ever obtained a
policy warning or notification from Amazon? Don’t panic; thousands of sellers
get them daily!
But, you do require to
answer. Here’s how:
1. If
Amazon contacts you with a warning/notification, be confident to respond as
soon as feasible. If you don’t have an inclusive answer instantly available,
just let them know that you’ll look into it and get back to them with a
response shortly. If possible give yourself a time limit and stick to it. If
the email does not let an answer, just contact Amazon from the Help button in
your seller account using the guidelines above.
2. Once you have decided on your ultimate answer,
get ready to write. Keep the structure of your message in mind, particularly if
Amazon inquires for a plan of action to fix circumstances on your account.
3. Don’t skimp on the details! Mention the whole
thing. Illustrate the changes you’re going to make. Work your way up from the smallest
features of your business to much bigger issues. Make sure to think
considerable changes, like switching to a new seller, if you consider that will
help to solve the problem. You want to show Amazon that you’ve thought things
through and have a comprehensive plan of action.
4. Be remorseful and convincing. Assure that you
can remedy the circumstances and clearly demonstrate how you’re going to get it
done.
Memorize that receiving
numerous warnings for the similar problem may lead to account suspension. Try
to apply the changes you’re suggesting as soon as feasible. In severe cases for
example breaking prohibition rules, as, you may not get a second chance. So do
your best from the beginning!
And if you do run into
trouble, no need to worry; Vintek System Professional services team is here for
support.
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